Nordstrom’s customer service is legendary, and last week I experienced it.
Last month I wrote about how the zipper on a perfect pair of boots disintegrated, and – miracle of miracles! – I found the box and receipt for them.
I bought them in the fall of 2013.
I can’t even argue their recent purchase. They are old.
But I love them, and last weekend I took them to Nordstrom and asked if there was a way I could order (and pay) for a new pair.
The salesperson took one look at them and said, “We’ll send them to George’s.”
What she was saying: Nordstrom would send them out to be repaired. At no cost to me. And they would send them back to me, fresh and new, ASAP.
Major props to you, Nordstrom.