Nordstrom’s customer service is legendary, and last week I experienced it.

Last month I wrote about how the zipper on a perfect pair of boots disintegrated, and – miracle of miracles! – I found the box and receipt for them.

But.

I bought them in the fall of 2013.

I can’t even argue their recent purchase. They are old.

And used.

But I love them, and last weekend I took them to Nordstrom and asked if there was a way I could order (and pay) for a new pair.

The salesperson took one look at them and said, “We’ll send them to George’s.”

What she was saying: Nordstrom would send them out to be repaired. At no cost to me. And they would send them back to me, fresh and new, ASAP.

Wow.

Major props to you, Nordstrom.