Terrific Customer Service from Lo&Sons

I’ve posted thoughts about Lo&Sons before, including my review of their O.G. bag.

To be fair, I mentioned that the one time I tried to take it on an overnight trip, it didn’t hold as much as I wanted and I decided to use it for single use trips only, like work or the gym.

Even though I bought the bag in November 2016, I’d only used it a handful of times until two weeks ago, when I decided to take it to work out.

I packed shoes, a bag of cosmetics, a brush, and workout clothes. Nothing excessive by any stretch of the imagination.

When I went to zip the bag, the zipper promptly split.

Permanently.

I tried every trick I knew to get the teeth back on track, to no avail.

I finally switched out my stuff into a crummy re-usable grocery bag that I got for free from somewhere and headed off to the gym.

Later that day, I sent an email to Lo&Sons – almost on a whim – expressing my sadness for the broken zipper and asking if I could return it for a zipper repair, for which I was completely prepared to pay.

Within two hours, I had a most gracious response, asking me for the bag’s serial number and promising to get this sorted out.

Once I located and sent the bag’s serial number, I received another amazingly prompt email with an offer to replace the bag for free, and an apology that the model I had (black nylon with gold zipper) was not currently in stock. My options were to wait for it to become available or choose another color.

Lo&Sons recently introduce a pretty heather blue version of this bag, and it seemed right up my alley. I opted for the blue and received a beautifully packaged, perfect new bag within two days.

I was thrilled and so impressed with the customer service at Lo&Sons.

Customer for life.

 

 

 

 

 

Weekenders

This upcoming weekend, we’re planning an overnight trip for the four of us.

I’ve posted about carry on bags before (and mentioned my ongoing obsession with luggage), but for quick jaunts a duffel will often suffice.

This bag is my go-to for one or two night stays:

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The Longchamp Le Pliage bag is unstructured but sturdy. It holds a lot. I first saw an incredibly chic passenger with a well-worn Le Pliage on the ferry to Martha’s Vineyard a decade ago. I still wonder where she was heading and what glamorous events her weekend entailed. I had to have one for myself! Alas, the Gatsby-esque lifestyle did not come with it.

A huge bonus is that this bag folds and neatly snaps together, so if you’re on a longer trip and planning to pick up a thing or two, you can stow it away until needed as an extra bag for the journey home. This is a good investment.

This special edition 2014 collab had me at rainbow:

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I love, love, love that it looks like a 1970s TV test pattern.

If I’m going somewhere upscale and there is essentially a zero percent chance that my bag will either be checked (and manhandled by the luggage carousel) or out of my sight, this is my companion:

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I love that mine has my initials stamped on the luggage tag.

Here’s a cheery bag from Kate Spade Saturday that I got for free as part of a promotion with Bliss Spa last year:

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Not only is this bag cute, but there’s a separate compartment on the bottom for shoes and other stinkables. Check out the Saturday website where you can design a custom version of your own.

Here’s one with a similar feel that I’ve seen around and really like. I don’t have it, but it matches my personal aesthetic. The $120 price tag is also very appealing:

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I recently was chatting with a fellow traveler at an airport and admired his suede duffel. This Everlane bag is similar:

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Last but not least, here’s a fun Orla Kiely weekender that would be perfect for spring:

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